Exchanges
If you would like to exchange your item for a different size, please get in-touch by using out Live Chat or send an email to Littlelilysco@gmail.com to discuss exchanging your item.
Please note return postage is at your own cost, please ensure to use a tracked service as we don't take responsibility for lost parcels. Once we receive your item we will then dispatch your item new item to you.
Returns
In the unlikely event that you are not entirely satisfied with your purchase from Little Lily & Co, you can simply return it to us within 14 days of delivery.
Items received after this time cannot be accepted and will be returned to the customer.
Log into your account and request a return, once the return for the product has been confirmed please post the item to us.
Alternatively, email us at Littlelilysco@gmail.com to arrange a return; we will need to know your order number and reason for return. We will then issue you with a returns number which will need to be added to your returns form included in your original delivery.
PLEASE NOTE: SALE OR DISCOUNTED ITEMS CANNOT BE RETURNED
Returns Address:
Unit 18 Victoria Centre
Mostyn Street
Llandudno
LL302NG
Please allow 10 working days from when the product has been received by us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same account or card with which you made your original purchase. If there is a problem with issuing a refund to your account or card, our customer service team will contact you.
We ask that customers ensure that returned items must be in brand new condition with no sign of wear or tear with all original packaging and garment tags still attached. Please ensure that you follow the below guidelines for items;
Shoes: Please ensure that shoes are tried on indoors and must not show any signs of wear, they must also be returned in their original box as this is part of the product.
Swimwear/Underwear: For hygiene reasons please ensure that underwear is worn when trying on items of swimwear.
With all clothing and footwear please ensure your purchase does not come into contact with anything that may mark or damage it, such as food, drink or cigarettes.
We are unable to refund goods that we cannot re-sell.
This policy only applies to full price items, sale items can’t not be returned.
You will be responsible for the item until it reaches us, and we suggest you use a secure delivery method (which requires a signature upon delivery). The cost of returning any item is your responsibility. You will be refunded the full value of the item, less delivery charge.
